SPIDER (Supporting Public Service Innovation using Design in European Regions) officially started on 1st January 2013 and will run until September 2015. The project is a transnational project funded by the Interreg IVB programme and aims to deliver innovative solutions to Europe’s toughest social challenges.
It will achieve this by engaging public services and citizens in an ambitious programme of service design projects. You can find out more about service design here.
As you are no doubt aware, public services face complex challenges such as high unemployment, an ageing population and higher expectations from citizens. At the same time budgets are being cut across Europe as public services feel the full force of the recession. The SPIDER project will use service design to demonstrate, through a series of projects, how design can deliver tangible solutions to address many of these issues.
Service design is a problem-solving process that will bring a creative and user-centered approach to these issues.
To find out more about how SPIDER could benefit you watch this 2min explainer video.