Transforming the Goverment’s digital services

Amy Whitney and Louise Downe share their experiences working on gov.uk and how they are transforming Government services.

Building better digital public services

“We’ve taken the 25 most important government services and started to redesign them based around the users needs not the governments needs.”

“Firstly we start with users needs, we design services then we build organisations around services.”

“People don’t speak Government. We need to reduce the complexity in Government.”

“We need to make it simple, clear and fast for people to do what is they need to do with Government.”

You can download a copy of Amy and Louise’s slides. You can also watch the videos of all the speakers from the SPIDER conference over on our SPIDER conference VIMEO group.

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