Redesigning care services at Rondel House

This week we had the chance to present some of the designs we have been working on for redesigning services at Rondel House to the staff who work there.

rondel house crop

Rondel House is a day centre in the Vale of Glamorgan that caters for older people, many of which have dementia. Last month as part of PDR’s Greenhouse workshop designers and civil servants from Northern Ireland took part in an intensive, three-day course to learn how to run design-led innovation projects. Over the three days participants received training in service design tools and techniques and also got the chance to work on a live project set by Rondel House.

The group visited Rondel House and had the chance to think about how they could improve the environment, use of resources, connections to the wider community and activities that were currently being provided. They then produced a wide variety of ideas and protoypes that were pitched to council staff.

“‘The involvement of the PDR has been extremely timely and exciting both for me personally, in a new service development role and for the local authority at a time of service restructure, which is moving towards integrated multi-agency working, early intervention and co-production of services in line with the implementation of the new Social Services and wellbeing Wales Act (2014) from April 2016.

They quickly grasped the challenges to design an inclusive day service fit for the 21st century, providing creative ideas to provide an improved and welcoming environment, staff involvement and ownership, and stimulating activities, to engage and motivate both service users, family carers and staff.” Anne Lintern Resource Centre Manager

Across Cardiff and the Vale of Glamorgan, the numbers of people with dementia are predicted to increase by 53% over the next 15 years, so designing better services for people with dementia is a pressing issue that has the opportunity to create real positive change for NHS staff, people with dementia and their carers.

After the course finished PDR took the opportunity to put some of the ideas from the workshop into action and produced designs for improvements that could be made to the services offered by Rondel House. We then pitched these ideas to Rondel House. It was really important that all staff we’re able to have their say on changes and that every staff member felt they had input into the decision making process. You can take a look at some of the designs that were created below.

Outside of Rondel

Creating a community hub

One thing we wanted to do was create more of a community hub around Rondel House. Making sure Rondel House was more engaged with local organisations and dementia supportive communities in Barry.

Reception Moodboard

Improving the reception area

The reception is the first thing you see when you enter Rondel House. By creating a more professional and welcoming environment it will hopefully improve service users first impression of Rondel House.

Meeting Room Zone

Creating a consultation space for carer’s and service users

This space was previously a TV lounge that wasn’t being used much. By changing it into a consultation space it would create a much more professional caring environment. It would also benefit the service user and their carers as they could discuss their care requirements with staff before they enter the main space.

Zone Day Activities

Improving activities Rondel House

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  • Hi I’m interested own community needs a general centre, and it should be inclusive of older people.
    2. I’m building a product solution to ‘Doorstep Crime’ and help caregivers with there day to day.

    RonanDecember 15, 2016

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