Public Service Design: A guide for the application of service design in public organisations

Public Service Design will be available next month. This publication aims to help employees in public organisations, civil servants, officers and policy-makers to understand the scope of service design.

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One of the major outputs in the SPIDER project is the delivery of a DIY Service Design manual in order to facilitate innovation in the public sector. With our publication Public Service Design, we aim at helping employees in public organisations, civil servants, officers and policy-makers to understand the scope of service design and its value for public service delivery.

This manual guides civil servants in tendering, evaluating and managing, and shows the added value of design professionals when bringing their skills, knowledge and experience to the table.

Through this publication we hope to motivate officers to think about their own service delivery and give them sufficient skills and confidence to order service design and manage the process.

This practical guide is filled with examples and case studies that will enable  public organisations to obtain enough insights and confidence in service design in order to start working with it themselves. It will also offer practical advice for those seeking external design support.

The guide will be available in multiple languages, and includes a service design process, an evaluation model, best practices identified by the partners and details of the training package.

Public Service Design will be available both in hardcopy and as downloadable pdf from the beginning of September onwards.  To keep updated when it will be released sign up to our newsletter.  

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