2017 Service Design Course Dates Announced

If you are interested in up-skilling your team and learning about service design tools, methods and practice then we can help you. PDR, the lead partner on SPIDER is organising four workshops at their design centre in Cardiff (UK) in 2017. Read more…


SPIDER Project Evaluation

The SPIDER Project review is now available to download, this document describes the approach to the project, reviews each pilot project and provides insights on how the public sector should be using service design. Read more here.


SPIDER lead partner launches service design workshop programme

Move your organisation from one that delivers transactions to one that builds relationships with citizens.

SPIDER Project lead partner PDR (International Centre for Design & Research) have launched a service design training programme for public and third sector organisations called The Greenhouse.


SPIDER project presented as great example of transnational working

This week Annelies Thoelen, SPIDER partner from Design Flanders presented the SPIDER project to the Interreg NWE Project Ideas Laboratory event in Birmingham.

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PDR to give keynote presentation at Service Design Global Conference next Month

PDR will give a keynote on Service Design Policy Trends 2015-2020 at this years Service Design Global Conference.


Digitalisation of services workshops in Belgium

Between May and June this year VVSG and Design Flanders ran a series of eight intensive workshops with public sector staff.

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‘Daring with Services’ public service innovation conference

On October 15th 500 politicians and local government staff will attend Daring with Services in Ghent.

Trip Advisor for carers

A pilot study on the Dementia Enablement Service will take place next year

PDR are currently looking to hear from service users and carers who might be interested in participating in the pilot study.


Public Service Design: A guide for the application of service design in public organisations

Public Service Design will be available next month. This publication aims to help employees in public organisations, civil servants, officers and policy-makers to understand the scope of service design.

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Innovating public services in challenging times

Thank you to all the speakers, partners and delegates who made our Dublin conference such a success.