Thank you to all the speakers, partners and delegates who made our Dublin conference such a success.
Resource constraints have forced service providers to re-think how they are delivering their services. The public sector is facing a number of different issues including high rates of youth unemployment, an ageing population and increasingly complex demands from citizens. It’s clear that to deal with these issues we need to offer more innovative public services.
‘Innovating public services in challenging times‘ saw over 300 public service managers, designers and academics come together over two days at Dublin Castle to share, debate and learn about innovative approaches to solving public service challenges.
On our conference day we had presentations from Karen Hennessey (Year of Irish Design), Laura Lee (Carnegie Mellon University) and Dominic Campbell (Futuregov), A design thinking session from Dr. Johnny Ryan, Pecha Kucha presentations from all the SPIDER partners on each of their projects and much more.
The following day saw our workshops take place. We had a keynote presentation from Birgit Mager (Service design network) and four workshops that provided participants with the tools and techniques required to effectively deliver and manage service design projects.