Resources

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SPIDER lead partner launches service design workshop programme

Move your organisation from one that delivers transactions to one that builds relationships with citizens.

SPIDER Project lead partner PDR (International Centre for Design & Research) have launched a service design training programme for public and third sector organisations called The Greenhouse.

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Building a service design culture in public authorities

Download three case studies that show how the SPIDER project has supported public authorities to build their capacity for service design.

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Service design that supports independent living for older people

Download three case studies from the SPIDER project that show how applying service design can improve independent living for older people.

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Service design for youth services

Download three case studies from the SPIDER project that show how applying service design can improve outcomes for young people.

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Download our DIY service design manual

This practical guide is filled with examples and case studies that will enable public organisations to obtain enough insights and confidence in service design in order to start working with it themselves. Our DIY service design manual is now available to download.

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Do public services understand the value of design?

In the UK many public services are well acquainted with design but it’s often whether they understand what the value of design is and how they can practically use it.

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UK SPIDER Conference on Service Design In Public Services

SPIDER partners in Cardiff invite you to attend a conference about service design in public services. The event for public service managers that want to design better public services and takes place on 28th–29th January 2015.

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2min Video: What SPIDER can do for you

We wanted a simpler way to tell people about SPIDER so we created a short, sharp explainer animation to do this.

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Learn & Lunch Talk Series – Service Design in Government

SPIDER is inviting members of Cardiff Council & the Welsh Government to a special series of Learn & Lunch talks with the people leading the way in the design of digital public services and software See who’s up next

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Study Visit to Arktos in Geel

During the last SPIDER Project partner steering group meeting the partners taking part in designing services for the young and unemployed went on a study visit to Arktos in Geel Learn more about Arktos