Publications

PDR_Greenhouse2016

SPIDER lead partner launches service design workshop programme

Move your organisation from one that delivers transactions to one that builds relationships with citizens.

SPIDER Project lead partner PDR (International Centre for Design & Research) have launched a service design training programme for public and third sector organisations called The Greenhouse.

2015-12-09 09.56.39

Download our DIY service design manual

This practical guide is filled with examples and case studies that will enable public organisations to obtain enough insights and confidence in service design in order to start working with it themselves. Our DIY service design manual is now available to download.

New Dementia Plan for Cardiff

Future projections show that across Cardiff and the Vale of Glamorgan, the numbers of people with dementia will increase by 53% between 2014 and 2030. Find out how SPIDER is addressing this.