WP3: Culture Change In Public Services


2017 Service Design Course Dates Announced

If you are interested in up-skilling your team and learning about service design tools, methods and practice then we can help you. PDR, the lead partner on SPIDER is organising four workshops at their design centre in Cardiff (UK) in 2017. Read more…


Building a service design culture in public authorities

Download three case studies that show how the SPIDER project has supported public authorities to build their capacity for service design.

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Innovation Labs in the public sector

Adam Price and Bas Leurs from Nesta spoke about innovation labs and innovation culture within the public sector

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Innovation and strategic partnerships at MacMillan

Marianne Guldbrandsen and Christina Kinnear shared their experience on how they are approaching innovation and strategic partnerships at MacMillan.

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Making the case for design in the public sector

Arren Roberts & Simon Penny spoke about the work they have been doing at Shropshire Council and the case for design in the public sector.

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What are the challenges delivering service design in the public sector?

Ben Reason the Founder and Director of Livework spoke to us about the challenges they have faced providing service design in both the public and private sector.

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Transforming the Goverment’s digital services

Amy Whitney and Louise Downe share their experiences working on gov.uk and how they are transforming Government services.

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Bringing new policy techniques to Government

Andrea Siodmok the Deputy Director of Policy lab spoke at our conference about the work Policy Lab are doing around design-led innovation.

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Digital social care and transformation in Government

Dominic Campbell from FutureGov spoke at our conference on digital social care and radical transformation in Government.

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What challenges are local authorities facing around public services?

The Leader of Cardiff Council gives his view on the challenges public services are facing in local authorities and how they have tackled these challenges in Cardiff.