WP4: Building Capacity


2017 Service Design Course Dates Announced

If you are interested in up-skilling your team and learning about service design tools, methods and practice then we can help you. PDR, the lead partner on SPIDER is organising four workshops at their design centre in Cardiff (UK) in 2017. Read more…


SPIDER lead partner launches service design workshop programme

Move your organisation from one that delivers transactions to one that builds relationships with citizens.

SPIDER Project lead partner PDR (International Centre for Design & Research) have launched a service design training programme for public and third sector organisations called The Greenhouse.


SPIDER project presented as great example of transnational working

This week Annelies Thoelen, SPIDER partner from Design Flanders presented the SPIDER project to the Interreg NWE Project Ideas Laboratory event in Birmingham.


Digitalisation of services workshops in Belgium

Between May and June this year VVSG and Design Flanders ran a series of eight intensive workshops with public sector staff.

vvsg conference

‘Daring with Services’ public service innovation conference

On October 15th 500 politicians and local government staff will attend Daring with Services in Ghent.


Public Service Design: A guide for the application of service design in public organisations

Public Service Design will be available next month. This publication aims to help employees in public organisations, civil servants, officers and policy-makers to understand the scope of service design.


Building a service design culture in public authorities

Download three case studies that show how the SPIDER project has supported public authorities to build their capacity for service design.

Photo: Flickr Iain A Wanless

Thinking, Testing, Making: A Manifesto for Design

Ahead of the General Election in May, the Parliamentary Officers of the APDIG have launched a new manifesto warning that the next government must put design at its heart of its policies.

service design in govt website

Service Design in Government 2015

We will be taking part and hosting a session around ‘Supporting Public Service Innovation Using Design in European Regions’.


How to motivate your staff to innovate

In Nesta’s latest blog post Jo Casebourne, Director, Public and Social Innovation, gave 5 tips for public sector managers on how to motivate your staff to innovate.