Cardiff Metropolitan University


2017 Service Design Course Dates Announced

If you are interested in up-skilling your team and learning about service design tools, methods and practice then we can help you. PDR, the lead partner on SPIDER is organising four workshops at their design centre in Cardiff (UK) in 2017. Read more…


SPIDER lead partner launches service design workshop programme

Move your organisation from one that delivers transactions to one that builds relationships with citizens.

SPIDER Project lead partner PDR (International Centre for Design & Research) have launched a service design training programme for public and third sector organisations called The Greenhouse.


Service design that supports independent living for older people

Download three case studies from the SPIDER project that show how applying service design can improve independent living for older people.


Service design for youth services

Download three case studies from the SPIDER project that show how applying service design can improve outcomes for young people.


Just one week to go until the SPIDER project conference

With just one week to go until our conference kicks off at the Wales Millennium Centre we are now able to share the full agenda for the day.


UK SPIDER Conference on Service Design In Public Services

SPIDER partners in Cardiff invite you to attend a conference about service design in public services. The event for public service managers that want to design better public services and takes place on 28th–29th January 2015.


Some thoughts on our Lunch & Learn events at Cardiff Council

One of the frustrations of working with local authorities is the ‘silo thinking’ that occurs, we wanted our Lunch and Learn events to help break this down and for our discussions about service design to facilitate this.


Dublin Conference Planning Meeting

Last week SPIDER partners met in Dublin for the first planning meeting of a Public Service Design Conference in June 2015. It will be the first major conference on service to take place in Ireland and will form a significant event in the Year of Irish Design Calendar 2015.


Independent living through design in Maasmechelen

SPIDER partners taking part in work package 2 participated in a transnational study visit that focused on elderly housing that has been designed specifically to enable residents to remain independent for longer.


Mayor of The Vale of Glamorgan Council launches new Dementia Supportive Community pilot

Following the launch of a new strategy for dementia within in Cardiff the team have continued their work and last week supported the launch of a new initiative to help people who are living with dementia in Barry. Read more here.