Cardiff City Council


2017 Service Design Course Dates Announced

If you are interested in up-skilling your team and learning about service design tools, methods and practice then we can help you. PDR, the lead partner on SPIDER is organising four workshops at their design centre in Cardiff (UK) in 2017. Read more…

Trip Advisor for carers

A pilot study on the Dementia Enablement Service will take place next year

PDR are currently looking to hear from service users and carers who might be interested in participating in the pilot study.


Service design for youth services

Download three case studies from the SPIDER project that show how applying service design can improve outcomes for young people.

Trip Advisor for carers

Welsh Government to invest £42,000 in Dementia Enablement Service

A £42,000 investment from Welsh Government will help PDR launch the ‘Dementia Enablement Service’ in Cardiff and the Vale of Glamorgan in October 2015.

Screen Shot 2015-05-20 at 11.47.11

Pointr is now live!

Helping young people find work and employment faster. is now live in Cardiff.

estyn lunch & learn for website

Lunch & Learn: Engaging ‘hard to reach’ groups

The next talk in the series is from, Estyn Jones, Insight and Innovation Manager at Cricket Wales.

phil bale website news

What challenges are local authorities facing around public services?

The Leader of Cardiff Council gives his view on the challenges public services are facing in local authorities and how they have tackled these challenges in Cardiff.

eurocities resized thumbnail

Eurocities and SPIDER to hold working group meeting in Cardiff

This meeting on smart social inclusion will provide Eurocities members from throughout Europe with a chance to network, discuss best practice, share knowledge and exchange ideas around public service innovations.


Just one week to go until the SPIDER project conference

With just one week to go until our conference kicks off at the Wales Millennium Centre we are now able to share the full agenda for the day.


UK SPIDER Conference on Service Design In Public Services

SPIDER partners in Cardiff invite you to attend a conference about service design in public services. The event for public service managers that want to design better public services and takes place on 28th–29th January 2015.