Project Partners


2017 Service Design Course Dates Announced

If you are interested in up-skilling your team and learning about service design tools, methods and practice then we can help you. PDR, the lead partner on SPIDER is organising four workshops at their design centre in Cardiff (UK) in 2017. Read more…


SPIDER lead partner launches service design workshop programme

Move your organisation from one that delivers transactions to one that builds relationships with citizens.

SPIDER Project lead partner PDR (International Centre for Design & Research) have launched a service design training programme for public and third sector organisations called The Greenhouse.


SPIDER project presented as great example of transnational working

This week Annelies Thoelen, SPIDER partner from Design Flanders presented the SPIDER project to the Interreg NWE Project Ideas Laboratory event in Birmingham.

Trip Advisor for carers

A pilot study on the Dementia Enablement Service will take place next year

PDR are currently looking to hear from service users and carers who might be interested in participating in the pilot study.


Building a service design culture in public authorities

Download three case studies that show how the SPIDER project has supported public authorities to build their capacity for service design.


Service design that supports independent living for older people

Download three case studies from the SPIDER project that show how applying service design can improve independent living for older people.


Service design for youth services

Download three case studies from the SPIDER project that show how applying service design can improve outcomes for young people.

Trip Advisor for carers

Welsh Government to invest £42,000 in Dementia Enablement Service

A £42,000 investment from Welsh Government will help PDR launch the ‘Dementia Enablement Service’ in Cardiff and the Vale of Glamorgan in October 2015.

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Pointr is now live!

Helping young people find work and employment faster. is now live in Cardiff.


How can services be adapted to the changing needs of elderly?

What will living and caring look like in the future? Which services will be delivered, who will play a role in this and how can we collaborate?