Design thinking within three public services in Silesia, Poland

Following a series of successful projects with the private sector, the team of Design Silesia (Marshall’s Office of Silesia) wanted to develop a project for public sector service design. To ensure that local expertise was developed and the aim was to create a team of skilled and experienced service designers in the region of Silesia.

Design Silesia invited the Service Design team from PDR to establish a framework and a set of tools that were taken from a rapid-service innovation process called “The Greenhouse”. An application process was created to select a team of designers and three public bodies where the demonstration projects would take place. The selected team then attended an intensive week of workshops, seminars and training at PDR’s Design Centre, where the team applied the tools and processes to a live project. The team from PDR provided mentoring to the designers in Poland overseeing the demonstration projects with public bodies in Silesia.

The outcome was the development of a cost effective model for international knowledge transfer, which ensured that service design skills developed on the project stayed in the region and the project could be replicated and scaled-up. Moreover, three new service concepts were designed for public bodies in Silesia and Design Silesia was awarded the 2012 Design Management Europe award for public services. Service design capability was established in Silesia and Design Silesia was established as the leading body for design-led service innovation in Poland.

Manual for public service managers
A manual for other public bodies in Silesia was also produced in Polish and English, this can be downloaded here.

The following videos show how the process was applied within three public organisations in Silesia.







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