Cast Study Types Transportation

Photo: LiveWork

First the service, then the train in Thailand

Client: Ministry of Transport in Thailand Design Agency: LiveWork Project Partner: Thailand Creative Design Center Location: Thailand First the service, then the train Transport systems are usually designed from an engineering perspective, with a focus on infrastructures and vehicles. As a result, the customer experience might lack consistency and seems to be fragmented. Service inefficiencies cause […]

Photo: STBY

Service innovations for train travellers in Holland

Client: ProRail & Nederlandse Spoorwegen Designer: STBY Location: Netherlands Service Innovation for train travelers by ProRail and Nederlandse Spoorwegen What was the problem? With growing peak-time traffic and safety concerns on crowded platforms, many of the major train stations in the Netherlands are in the process of being upgraded. This is not only to improve […]

Photo: Intersezioni

Service Design for the Italian public transport company APAM Esercizio SPA

Client: APAM Esercizio SPA Designer: Intersezioni Location: Italy Service Design for the Italian public transport company APAM Esercizio SPA What was the problem? Creative agency Intersezioni was asked by APAM Esercizio SPA, a public transport company serving the territory of Mantua and its province to redefine the company identity, the elaboration of a new brand and the […]

Photo: LiveWork

A new ticketing system for bus passengers in Brazil

Client: Setransp Designer: LiveWork Location: Brazil In 1998 the city of Goiânia decided to ban any money transactions inside its local buses and to implement a pioneering ticket based public transport in Brazil. More than a decade later, service design agency Livework was commissioned to renew its business model. The aim for the public transport organization […]

Photo: Namahn

Making Flemish roads flow better

Client: Verkeerscentrum Vlaanderen Design Agency: Namahn Location: Belgium Verkeerscentrum Vlaanderen optimizing its communication by re-designing the traffic management system, user interface and control room layout What was the problem? Verkeerscentrum Vlaanderen monitors the Flemish highway traffic to ensure reliability of traffic jam information. Operators in the Traffic Control Centre also guide traffic in real time by […]