Cast Study Types Innovation Process


Design thinking within three public services in Silesia, Poland

Following a series of successful projects with the private sector, the team of Design Silesia (Marshall’s Office of Silesia) wanted to develop a project for public sector service design. To ensure that local expertise was developed and the aim was to create a team of skilled and experienced service designers in the region of Silesia. […]

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The development of a homelessness strategy at Haringey Council

50What was the problem? The London Borough of Haringey currently houses over 5,000 homeless households in high-cost temporary accommodation (mainly in the private rented sector). The council aimed to reduce this number by half in 2011. The London Borough of Haringey needed to find a way of helping homeless residents to understand their options, as […]

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Access to healthcare for older residents in Buckinghamshire

What was the problem? In recent years local authorities have been encouraged to embed a culture of engagement and community empowerment when developing services, with the view to achieve real service improvement and more economical delivery. This process of involving the community in decision-making at all levels is set to bring about a transformation in […]