Cast Study Types Belgium

museum uterkct case study

Museumkwartier Utrecht

What was the problem? The museum neighbourhood of the Dutch city Utrecht is famous for its cathedral, its close connection to the canals and the many museums located there. The museums aim at growing the total number of visitors from 800.000 to 1 million a year. Also, now that a new train station will be […]


Optimising Lennik’s municipal service model through user-centred design

What was the problem? Lennik, known for its rich history and vast educational landscape, is the beating heart of the Pajottenland region. With almost 9000 inhabitants and a favourable location, Lennik is a trade and service hotspot in the region. Lennik’s municipal services were known for their strong digital focus, but over time both the […]

westerlo castle

Service design in the castle of Westerlo

What was the problem? Westerlo has a town hall not every municipality can boast. It uses a hundred-year-old castle as its location for weddings, receptions and exhibitions. But the building is not always that practical for providing modern services and receiving customers and visitors. Installing network cables in walls of a meter thick, and improving […]

genk case study

Design innovation on the Vennestraat in Genk

What was the problem? The shops and restaurants of the Vennestraat in Genk are remarkably multicultural: Bistro ‘t Vennehuys, the Greek chip shop, La Posta, Casa Paglia, ‘t Konijntje, Dudemsa, and others. Together they form the ‘Street of the Senses’, as the city and the merchants promote the Vennestraat since 2007. Since the recent closure […]

case study yellowwindoe

The Service Design project of the municipality of Rijkevorsel

What was the problem? The municipality of Rijkevorsel is a rural municipality that attaches considerable importance to providing quality services to its citizens. Effective communication, clear visibility for the organisation, adequate internal organisation and an attractive and accessible town hall are all important aspects for this municipality. The challenge mainly involved finding a way to […]

geel case study

Centralising social services in Geel

Background In Geel social services were previously delivered by two organisations; The Centre for Social Welfare and the City Hall. These departments would often work in isolation from one another, causing confusion for citizens. Budget constraints have also affected how departments in Geel provide services, resulting in a clear need for them to provide ‘more […]

maasland huis

A co-designed service concept for elderly care in Maasmechelen

Maaslands Huis is the social housing agency of the village of Maasmechelen (Belgium). They see their target audience getting older. To cater to these elder tenants, Maaslands Huis wanted to extend their offering with care and other services. The question to be addressed was: “which services need to be present in a living environment, to […]

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Renovating Izegem Town Hall

Service Design project: Izegem Town Hall  What was the problem? The town of Izegem detected that the city registry offices were too small. They did not have enough space and were not ergonomic. The idea to renovate the building thus popped up quickly. Several brainstorming sessions later however, it seemed that the idea was not specific enough. […]

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A social design project to promote meaningful encounters at street level

Client: Flemish Association of Cities and Municipalities Partner: Design Flanders Run by: Studio Dott & Pantopicon Museum In Our Street.  Improving social cohesion at street level What was the problem? This project was the result of a study concerning social cohesion on street level of Design Flanders and the VVSG (Association of Flemish Cities and Municipalities). The research […]

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The ‘Soup Station’ for commuters in Genk

Client: City of Genk  Partner: Design Flanders Location: Belgium Post Ford Probes. The ‘Soup Station’ for commuters in Genk  What was the problem? The automobile factory in Genk (Belgium) closed its doors in 2014. The decision affected 10,000 workers and the immense terrains of the factory will now have to look for new activities. How can we develop […]